# X-Controller (Help) **URL:** \ **Category:** X-Carve\ **Created:** [March 26, 2017, 7:31pm UTC](https://community.inventables.com/t/x-controller-help/35757 "2017-03-26T19:31:29Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![BrianDowns](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/briandowns/32/36601_2.png) [@BrianDowns](https://community.inventables.com/u/BrianDowns)\ **Post date:** [March 26, 2017, 7:31pm UTC](https://community.inventables.com/t/x-controller-help/35757/1 "2017-03-26T19:31:29Z")
I just setup my new x-carve this weekend. The x-controller is not being my recognized by my laptop. I connected a windows 10 and windows 7 laptop and get the same error message. USB device has failed and not recognized. I have checked and double checked my wires. All seem correct. I have read through the forum and have downloaded (I think) all the drivers the FTDU USB driver, I downloaded the recommended arduino driver, Easel drivers .0.0.3 and 0.2.9. Under devices and printers it shows up as an unknown object and in device manager for Ports (COM & LPT) Nothing shows up and under the USB controllers it shows and unknown device. Browsers used Explorer and Firefox. Any recommendations. ---
**Author:** ![ColinFarrant](https://avatars.discourse-cdn.com/v4/letter/c/3e96dc/32.png) [@ColinFarrant](https://community.inventables.com/u/ColinFarrant)\ **Post date:** [March 26, 2017, 7:50pm UTC](https://community.inventables.com/t/x-controller-help/35757/2 "2017-03-26T19:50:40Z")
Hi Brian, I completed mine a week ago and had a similar problem. To cut a long story short it was the usb connection from the x controller to the pc. Remove the front plate under the stop button, remove the usb bulk head lead and plug a mini B usb cable direct into the board from the pc. I have now completed 5 carves without losing connection or the controller not being recognised. Inventables have confirmed they have had a number of complaints. Good luck. Colin ---
**Author:** ![BrianDowns](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/briandowns/32/36601_2.png) [@BrianDowns](https://community.inventables.com/u/BrianDowns)\ **Post date:** [March 26, 2017, 8:24pm UTC](https://community.inventables.com/t/x-controller-help/35757/3 "2017-03-26T20:24:08Z")
Hi @ColinFarrant, Thank you for your response. I will try this and report back in awhile. Thanks, Brian ---
**Author:** ![BrianDowns](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/briandowns/32/36601_2.png) [@BrianDowns](https://community.inventables.com/u/BrianDowns)\ **Post date:** [March 26, 2017, 8:56pm UTC](https://community.inventables.com/t/x-controller-help/35757/5 "2017-03-26T20:56:12Z")
Hi @ColinFarrant, ``` Thank you so much. IT WORKED. I spent almost 5 hours trouble shooting ``` before posting for help. You think inventables would post this in their instructions. Now I am waiting on my waist board to arrive and I can start carving. Again thanks, Brian ---
**Author:** ![JohnHayes](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/johnhayes/32/67317_2.png) [@JohnHayes](https://community.inventables.com/u/JohnHayes)\ **Post date:** [March 30, 2017, 2:22am UTC](https://community.inventables.com/t/x-controller-help/35757/6 "2017-03-30T02:22:11Z")
Hey y’all! We have unfortunately had a few reports of bad USB bulkhead connectors, and our inventory receiving team is now testing each individual USB bulkhead connector in all X-Controller kits before they ship out. If anyone else is experiencing the same problem as the OP, please [contact our Customer Success team](https://inventables.desk.com/customer/portal/emails/new) and we’ll get you a replacement right away. Closing this thread down for now, and will update if any new information comes to light. Thanks! ---
**Author:** ![JohnHayes](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/johnhayes/32/67317_2.png) [@JohnHayes](https://community.inventables.com/u/JohnHayes)\ **Post date:** [March 30, 2017, 2:22am UTC](https://community.inventables.com/t/x-controller-help/35757/7 "2017-03-30T02:22:36Z")