# I Need help Please! Keep Getting This Error **URL:** \ **Category:** X-Carve\ **Created:** [September 12, 2018, 11:27pm UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512 "2018-09-12T23:27:57Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ErickAcereto](https://avatars.discourse-cdn.com/v4/letter/e/c77e96/32.png) [@ErickAcereto](https://community.inventables.com/u/ErickAcereto)\ **Post date:** [September 12, 2018, 11:27pm UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/1 "2018-09-12T23:27:57Z")
I usually use UGS Platform to use my X-Carve, I use it from my mac laptop but I just changed computers to an imac and after installing the proper drivers and software I started getting this error about the door being open or active, so what I did is that I tried to run the x-carve on Easel and the problem is the SAME !!! I have no idea of how to fix this, i went back to the laptop i used to work with and everything runs smoothly, the problem is that i sold that laptop and i need to work on my x-Carve so please somebody help me!! ![image](https://canada1.discourse-cdn.com/flex009/uploads/inventables/original/3X/8/4/843cb859ec3bc521f179c76f9d04cb2824c15aed.jpg) ![XCARVEERROR](https://canada1.discourse-cdn.com/flex009/uploads/inventables/original/3X/8/9/89cbb8ada930e8f7e93c66964e2758ccfecee0e6.jpeg) ---
**Author:** ![LarryM](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/larrym/32/51450_2.png) [@LarryM](https://community.inventables.com/u/LarryM)\ **Post date:** [September 12, 2018, 11:41pm UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/2 "2018-09-12T23:41:17Z")
Post the first 20 lines of the G-code file here. ---
**Author:** ![ErickAcereto](https://avatars.discourse-cdn.com/v4/letter/e/c77e96/32.png) [@ErickAcereto](https://community.inventables.com/u/ErickAcereto)\ **Post date:** [September 13, 2018, 1:34am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/3 "2018-09-13T01:34:33Z")
do you mean the first 20 lines of a g-code file that I would like to work with ? Because that is not the case of the problem im having, the problem begins in the instant the computer and the x-controller make the connection, i get the same error on easel and on UGS, the main problem im getting is [MSG: Check Door] and i dont even have a door ---
**Author:** ![LarryM](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/larrym/32/51450_2.png) [@LarryM](https://community.inventables.com/u/LarryM)\ **Post date:** [September 13, 2018, 1:53am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/4 "2018-09-13T01:53:05Z")
So you are getting these errors without doing any input to the X-carve, you just power up and it starts spitting out these errors? ---
**Author:** ![ErickAcereto](https://avatars.discourse-cdn.com/v4/letter/e/c77e96/32.png) [@ErickAcereto](https://community.inventables.com/u/ErickAcereto)\ **Post date:** [September 13, 2018, 2:11am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/5 "2018-09-13T02:11:16Z")
yes exactly, and the weird thing is that if i connect the x-carve through UGS i get the exact same error, and the even weirder thing is that if I go and plug the x-carve to my old laptop it works without and issue in both easel and UGS. Thanks a lot for responding so quick by the way, I hope you can help me find a solution as I urgently need to get some work done by the way, on UGS i start getting the errors once I make the connection of computer to x-carve, on easel I get those errors when I go to: Machine/Avanced/Machine Inspector and at the moment I turn on the X-Controller it starts with that thread of errors I show in the picture ![XCARVEERROR](https://canada1.discourse-cdn.com/flex009/uploads/inventables/original/3X/8/9/89cbb8ada930e8f7e93c66964e2758ccfecee0e6.jpeg) ---
**Author:** ![LarryM](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/larrym/32/51450_2.png) [@LarryM](https://community.inventables.com/u/LarryM)\ **Post date:** [September 13, 2018, 2:14am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/6 "2018-09-13T02:14:38Z")
The fact that things work normally with the old computer, but not the new one says it’s most likely not an X-carve problem, but a problem with the new computer. Do you have a different USB device you can use to see if your USB port is working correctly with anything? ---
**Author:** ![NeilFerreri1](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/neilferreri1/32/84403_2.png) [@NeilFerreri1](https://community.inventables.com/u/NeilFerreri1)\ **Post date:** [September 13, 2018, 2:17am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/7 "2018-09-13T02:17:43Z")
Are you using the same USB cable you did with the other computer? ---
**Author:** ![ErickAcereto](https://avatars.discourse-cdn.com/v4/letter/e/c77e96/32.png) [@ErickAcereto](https://community.inventables.com/u/ErickAcereto)\ **Post date:** [September 13, 2018, 2:51am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/8 "2018-09-13T02:51:57Z")
I also think that that is the problem, I have a 3D printer that works fine, so my external hard drive, is there a way to check or reset this somehow ? the weird thing is the “Check Door” message I keep getting in both platforms ---
**Author:** ![ErickAcereto](https://avatars.discourse-cdn.com/v4/letter/e/c77e96/32.png) [@ErickAcereto](https://community.inventables.com/u/ErickAcereto)\ **Post date:** [September 13, 2018, 2:52am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/9 "2018-09-13T02:52:32Z")
yes its the same cable ---
**Author:** ![LarryM](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/larrym/32/51450_2.png) [@LarryM](https://community.inventables.com/u/LarryM)\ **Post date:** [September 13, 2018, 2:52am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/10 "2018-09-13T02:52:43Z")
Another thing you could check is to make sure that the COM port set up for the X-carve is set for 115200 baud, 8 data bits, 1 stop bit, no parity, and no flow control. ---
**Author:** ![ErickAcereto](https://avatars.discourse-cdn.com/v4/letter/e/c77e96/32.png) [@ErickAcereto](https://community.inventables.com/u/ErickAcereto)\ **Post date:** [September 13, 2018, 2:53am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/11 "2018-09-13T02:53:17Z")
where can i check this ? ---
**Author:** ![LarryM](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/larrym/32/51450_2.png) [@LarryM](https://community.inventables.com/u/LarryM)\ **Post date:** [September 13, 2018, 2:54am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/12 "2018-09-13T02:54:38Z")
> [@ErickAcereto](#): > > where can i check this ? I don’t know, I’m not a Mac person. On Windows it would be device manager. ---
**Author:** ![ErickAcereto](https://avatars.discourse-cdn.com/v4/letter/e/c77e96/32.png) [@ErickAcereto](https://community.inventables.com/u/ErickAcereto)\ **Post date:** [September 13, 2018, 2:54am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/13 "2018-09-13T02:54:51Z")
you mean the USB port where the USB cable that connects computer/x-carve go ? how can i set this up ? Ive got 5 USB ports on my imac ---
**Author:** ![LarryM](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/larrym/32/51450_2.png) [@LarryM](https://community.inventables.com/u/LarryM)\ **Post date:** [September 13, 2018, 2:57am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/14 "2018-09-13T02:57:57Z")
> [@ErickAcereto](#): > > the weird thing is the “Check Door” message I keep getting in both platforms Not surprising both platforms are trying to access the serial port set up for the USB port. BTW the serial port can only be used by one program at a time. Either UGS or Easel, but not both at the same time. ---
**Author:** ![ErickAcereto](https://avatars.discourse-cdn.com/v4/letter/e/c77e96/32.png) [@ErickAcereto](https://community.inventables.com/u/ErickAcereto)\ **Post date:** [September 13, 2018, 3:09am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/15 "2018-09-13T03:09:40Z")
yes when trying them out is not at the same time, well i found where the USBs are located but i have no way of configuring them ---
**Author:** ![NeilFerreri1](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/neilferreri1/32/84403_2.png) [@NeilFerreri1](https://community.inventables.com/u/NeilFerreri1)\ **Post date:** [September 13, 2018, 4:05am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/16 "2018-09-13T04:05:25Z")
@ErickAcereto Had to borrow my wife’s Mac for this. Can you use the built in terminal app to connect? Open terminal, type `ls /Dev/tty.*` When you locate the port that is your X-carve, type `screen /dev/tty.whatever 115200 8n1` You should a Grbl message. All this does is eliminate some variables with the senders. ---
**Author:** ![ErickAcereto](https://avatars.discourse-cdn.com/v4/letter/e/c77e96/32.png) [@ErickAcereto](https://community.inventables.com/u/ErickAcereto)\ **Post date:** [September 13, 2018, 4:12am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/17 "2018-09-13T04:12:21Z")
wow im super excited that you are helping me 🙂 when i type ls /Dev/tty.\* … i get… /Dev/tty.Bluetooth-Incoming-Port … then I type … screen /dev/tty.whatever 115200 8n1… and then i get that there is no such file or directory and the screen terminates ---
**Author:** ![ErickAcereto](https://avatars.discourse-cdn.com/v4/letter/e/c77e96/32.png) [@ErickAcereto](https://community.inventables.com/u/ErickAcereto)\ **Post date:** [September 13, 2018, 4:15am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/18 "2018-09-13T04:15:28Z")
Nevermind… i had the x-controller off… now that it is on… i get the sameeeee error :(… ill copy and past it iMac-de-Usuario:~ usuario$ ls /Dev/tty.\* /Dev/tty.Bluetooth-Incoming-Port /Dev/tty.usbserial-XCONTROLLER1QJ0 iMac-de-Usuario:~ usuario$ screen /dev/tty.usbserial-XCONTROLLER1QJ0 115200 8n1 Grbl 1.1f [’$’ for help] error:2 error:1 error:2 error:1 Grbl 1.1f [’$’ for help] error:2 error:1 error:1 [MSG:Check Door] Grbl 1.1f [’$’ for help] error:1 \ [MSG:Check Door] Grbl 1.1f [’$’ for help] [MSG:Check Door] Door:0|MPos:0.000,0.000,0.000|Bf:15,0|FS:0,0|WCO:0.000,-0.300,-10.500 Grbl 1.1f [’$’ for help] [MSG:Check Door] [MSG:Check Door] [MSG:Check Door] Grbl 1.1f [’$’ for help] Grbl 1.1f [’$’ for help] [MSG:Check Door] Grbl 1.1f [’$’ for help] error:2 error:1 \ [MSG:Check Door] [MSG:Check Door] [MSG:Check Door] Grbl 1.1f [’$’ for help] error:1 error:2 ok error:2 error:20 ok Grbl 1.1f [’$’ for help] [MSG:Check Door] [MSG:Check Door] Grbl 1.1f [’$’ for help] \ [MSG:Check Door] [MSG:Check Door] Grbl 1.1f [’$’ for help] error:1 Grbl 1.1f [’$’ for help] error:2 error:2 error:2 Grbl 1.1f [’$’ for help] Grbl 1.1f [’$’ for help] [MSG:Check Door] [MSG:Check Door] [MSG:Check Door] ---
**Author:** ![ErickAcereto](https://avatars.discourse-cdn.com/v4/letter/e/c77e96/32.png) [@ErickAcereto](https://community.inventables.com/u/ErickAcereto)\ **Post date:** [September 13, 2018, 4:16am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/19 "2018-09-13T04:16:18Z")
that is the exact same thing that happens with both easel and UGS ---
**Author:** ![NeilFerreri1](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/neilferreri1/32/84403_2.png) [@NeilFerreri1](https://community.inventables.com/u/NeilFerreri1)\ **Post date:** [September 13, 2018, 4:22am UTC](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512/20 "2018-09-13T04:22:37Z")
Can you try a different USB port? Then a different cable. No reason to go through terminal again since results are the same. [Next page](https://community.inventables.com/t/i-need-help-please-keep-getting-this-error/60512.md?page=2)