Great! The customer information is not linked to my account as it was my boss who ordered the machine. Let me know if you need the order info. Despite the damage, it works great!
Hi @JeffLimbocker the Customer Success team needs it. If you provided it to them when you sent in the help request youâll be good to go. If not please send a follow up message so they can find it.
Sure thing. It was sent in through the support link, so itâs not associated with my name, but the same pictures are there, so I think we should be good. Thank you!
I understand. They will surely believe you but if you didnât provide the order number they wonât know where to ship the replacement.
Done. Another message was sent with the correct info. Thank you again.
Did they get back to you?
They did! We received the new cover in the mail yesterday. I was going to post about it but the site told me I had reached my post limit for my first day on the forum. Very speedy turnaround!
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