# Communication Error

**URL:** <https://community.inventables.com/t/communication-error/23866>\
**Category:** X-Carve\
**Created:** [May 18, 2016, 2:41pm UTC](https://community.inventables.com/t/communication-error/23866 "2016-05-18T14:41:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![JacquesVenter](https://avatars.discourse-cdn.com/v4/letter/j/ecb155/32.png) [@JacquesVenter](https://community.inventables.com/u/JacquesVenter)\
**Post date:** [May 18, 2016, 2:41pm UTC](https://community.inventables.com/t/communication-error/23866/1 "2016-05-18T14:41:37Z")

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Good day all,

Please can you assist. I recently purchased a X-carve (500mmx500mm) and assemble it as per online instructions. Everything went according to plan and I was in seventh heaven. I got to the instruction “setup your machine”, which I did and all went fantastic. All was setup and I was re-directed to Easel for the first time. I watched the tutorial and followed the instructions to the T. The machine was responding as shown on screen.

The next moment Easel restarted and I thought, "Ok, now its my turn. I did exactly what I just saw, tried to do a test cut on a piece of wood, and kept on getting a message that no machine has be defined. I went the the machine tab,got re-directed back to [inventables.com](http://inventables.com), filled in all the details as I did the first time, pressed confirm settings, and a screen pops up saying “Connecting to X-carve… Plug in your USB cable and turn on the machine.” The machine is plugged in and turned on but no response further than that. I sat thinking that maybe it just takes a while, but after 90 minutes of waiting, I could no longer wait. I had to switch off and go to a meeting.

The next day, I tried again and got exactly the same problem. No matter what I do, I could not get pass the screen saying that its connecting. I thought, just maybe I did something wrong. So I uninstalled all drivers (Easel and Arduino) and tried re-installing everything from scratch. But still I can just not get it to connect.

Naturally, I considered that maybe there is something from with my PC, so tried it on two different laptops and still got the same problem. I am currently running Windows 7 and did all the original installations on the Firefox browser, then thought maybe its the browser, so I also tried Internet Explorer and Chrome but no luck what so ever. The other two laptops is using Windows 7 and Windows Vista but just no luck. I have even tried using a different connection cable, but no luck what so ever.

Please can you help urgently.

Kind Regards  
Jacques

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**Author:** ![LarryM](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/larrym/32/51450_2.png) [@LarryM](https://community.inventables.com/u/LarryM)\
**Post date:** [May 18, 2016, 3:19pm UTC](https://community.inventables.com/t/communication-error/23866/2 "2016-05-18T15:19:49Z")

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Read this thread: You may need Easel Local version 0.2.2

> [@Easel local not running?](https://community.inventables.com/t/easel-local-not-running/20899):
>
> Hi Guys, I like to design on my home computer and carve from my computer in the shed where my x carve is. Problem is neither computer recognises my x carve and I have to run through machine setup again and tell it which com I am running on. It then takes me to the Introduction Carve with the symbol and my Name and I have to reload my design before I can carve. Of course if the computer is not actually connected to the x carve, setup will hang at the com port section, so I have to do all my des…