# Another crappy cut **URL:** \ **Category:** Uncategorized\ **Created:** [March 18, 2018, 11:24pm UTC](https://community.inventables.com/t/another-crappy-cut/52766 "2018-03-18T23:24:05Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![NeilFerreri1](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/neilferreri1/32/84403_2.png) [@NeilFerreri1](https://community.inventables.com/u/NeilFerreri1)\ **Post date:** [March 19, 2018, 3:17am UTC](https://community.inventables.com/t/another-crappy-cut/52766/21 "2018-03-19T03:17:57Z")
Are you probing in the same spot with each bit? > [@PaulRinguette](#): > > What are you using to see what you saw? > **[NC Viewer // GCode Viewer and Machine Simulator](https://ncviewer.com/)** > > Powerful online GCode Viewer to simulate GCode files. NC Viewer is the best free gcode editor for verifying CNC and 3D printer files. @BlueLocktite This is one of the tools that is awesome for quick analysis of the toolpaths. ---
**Author:** ![PaulRinguette](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@PaulRinguette](https://community.inventables.com/u/PaulRinguette)\ **Post date:** [March 19, 2018, 3:18am UTC](https://community.inventables.com/t/another-crappy-cut/52766/22 "2018-03-19T03:18:34Z")
Yes, exact same spot, that being the hone position. ---
**Author:** ![JeffTalbot](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/jefftalbot/32/67229_2.png) [@JeffTalbot](https://community.inventables.com/u/JeffTalbot)\ **Post date:** [March 19, 2018, 12:22pm UTC](https://community.inventables.com/t/another-crappy-cut/52766/23 "2018-03-19T12:22:32Z")
Hi Paul, We’ll take a look at this issue. If an Easel Pro bug caused this problem, we’ll reimburse you for the cost of your lost materials. For future reference, the best way to get official support from Inventables when a carve doesn’t turn out correctly is to click the “No” button at the end when it asks you if everything turned out OK. If you click “Get help from Inventables” and click all the way through, it will capture all of the settings related to your project, including the g-code, and submit it to our customer success team. You can also attach pictures or videos if you want. Someone from Inventables will respond to your case. Jeff ---
**Author:** ![PaulRinguette](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@PaulRinguette](https://community.inventables.com/u/PaulRinguette)\ **Post date:** [March 19, 2018, 12:40pm UTC](https://community.inventables.com/t/another-crappy-cut/52766/24 "2018-03-19T12:40:28Z")
Thanks, Jeff. I did open a ticket with support yesterday and provided the g code and the end results. I don’t think these carves were very complicated or outside the capabilities of Easel Pro. I want to have confidence in it as it is easy to use and I like the interface. ---
**Author:** ![JeffTalbot](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/jefftalbot/32/67229_2.png) [@JeffTalbot](https://community.inventables.com/u/JeffTalbot)\ **Post date:** [March 19, 2018, 12:45pm UTC](https://community.inventables.com/t/another-crappy-cut/52766/25 "2018-03-19T12:45:56Z")
Absolutely. That is extremely important to us as well. ---
**Author:** ![NeilFerreri1](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/neilferreri1/32/84403_2.png) [@NeilFerreri1](https://community.inventables.com/u/NeilFerreri1)\ **Post date:** [March 19, 2018, 1:01pm UTC](https://community.inventables.com/t/another-crappy-cut/52766/26 "2018-03-19T13:01:57Z")
@PaulRinguette, it’d be great if you update the thread(s) once you have a response from Inventables support. ---
**Author:** ![PaulRinguette](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@PaulRinguette](https://community.inventables.com/u/PaulRinguette)\ **Post date:** [March 19, 2018, 5:49pm UTC](https://community.inventables.com/t/another-crappy-cut/52766/27 "2018-03-19T17:49:42Z")
Hi Jeff, Any luck with the g code I sent? I have several more carves I am placing on hold right now. Thanks! ---
**Author:** ![PaulRinguette](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@PaulRinguette](https://community.inventables.com/u/PaulRinguette)\ **Post date:** [March 19, 2018, 7:26pm UTC](https://community.inventables.com/t/another-crappy-cut/52766/28 "2018-03-19T19:26:31Z")
Nothing yet. Hope they can figure it out. ---
**Author:** ![JeffTalbot](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/jefftalbot/32/67229_2.png) [@JeffTalbot](https://community.inventables.com/u/JeffTalbot)\ **Post date:** [March 19, 2018, 7:27pm UTC](https://community.inventables.com/t/another-crappy-cut/52766/29 "2018-03-19T19:27:31Z")
Hi Paul, We are looking into this problem. We’ll post back here when we have an update. ---
**Author:** ![PaulRinguette](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@PaulRinguette](https://community.inventables.com/u/PaulRinguette)\ **Post date:** [March 19, 2018, 7:27pm UTC](https://community.inventables.com/t/another-crappy-cut/52766/30 "2018-03-19T19:27:46Z")
Thanks, Jeff! ---
**Author:** ![PaulRinguette](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@PaulRinguette](https://community.inventables.com/u/PaulRinguette)\ **Post date:** [March 20, 2018, 2:50pm UTC](https://community.inventables.com/t/another-crappy-cut/52766/31 "2018-03-20T14:50:39Z")
Jeff, I noticed in another similar thread that there was an issue with Easel Pro and that a fix has been deployed. Is that correct? Thanks ---
**Author:** ![PaulRinguette](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@PaulRinguette](https://community.inventables.com/u/PaulRinguette)\ **Post date:** [March 21, 2018, 1:05am UTC](https://community.inventables.com/t/another-crappy-cut/52766/32 "2018-03-21T01:05:14Z")
Split one of the crappy cut projects in two. Seeing some anomalies in the preview with Easel Pro sending the router to places where there is nothing to carve. I’m super paranoid now. Anyone have time to take a look? ![screenshotAtUploadCC_1521557989289](https://canada1.discourse-cdn.com/flex009/uploads/inventables/original/3X/0/5/052b48c919b521dc63b5c983efaf941ae12de0b0.png) ![screenshotAtUploadCC_1521558154904](https://canada1.discourse-cdn.com/flex009/uploads/inventables/original/3X/7/9/7941dcbd62b14406e80ff6832b2f4fcd19e0fc97.png) Gcode for the 2nd carve (the small emblems) [Guinness\_detail (1).nc](https://canada1.discourse-cdn.com/flex009/uploads/inventables/original/3X/3/f/3f5d84dfb6f957ea591cfc93de5a6a110b12db87.nc) (4.8 MB) [Guinness\_roughing (1).nc](https://canada1.discourse-cdn.com/flex009/uploads/inventables/original/3X/7/3/73493e5ff8da016bcef689adfbf87aa2be4a48ed.nc) (385.6 KB) > **[Guinness](https://easel.com/projects/Qzx7phcl350OC-lSS2Z47g)** > > by Paul Ringuette ---
**Author:** ![JeffTalbot](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/jefftalbot/32/67229_2.png) [@JeffTalbot](https://community.inventables.com/u/JeffTalbot)\ **Post date:** [March 21, 2018, 1:22am UTC](https://community.inventables.com/t/another-crappy-cut/52766/33 "2018-03-21T01:22:39Z")
Those locations happen to be where there are things to carve on the other half of the project. Did you accidentally not delete all the shapes in those spots? ---
**Author:** ![PaulRinguette](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@PaulRinguette](https://community.inventables.com/u/PaulRinguette)\ **Post date:** [March 21, 2018, 1:38am UTC](https://community.inventables.com/t/another-crappy-cut/52766/34 "2018-03-21T01:38:49Z")
When I go into the project there is nothing there to delete. ---
**Author:** ![JeffTalbot](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/jefftalbot/32/67229_2.png) [@JeffTalbot](https://community.inventables.com/u/JeffTalbot)\ **Post date:** [March 21, 2018, 1:59am UTC](https://community.inventables.com/t/another-crappy-cut/52766/35 "2018-03-21T01:59:31Z")
I am not seeing that issue when I simulate paths: ![53 PM](https://cdck-file-uploads-canada1.s3.dualstack.ca-central-1.amazonaws.com/flex009/uploads/inventables/original/3X/5/c/5c3fe7258bcbe7f2e406c289fd1c5af550544c9e.png) ![33 PM](https://cdck-file-uploads-canada1.s3.dualstack.ca-central-1.amazonaws.com/flex009/uploads/inventables/original/3X/b/7/b749ea0fd44a7a0ddf10ce5a6e109440ecc550c8.png) ---
**Author:** ![PaulRinguette](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@PaulRinguette](https://community.inventables.com/u/PaulRinguette)\ **Post date:** [March 21, 2018, 2:10am UTC](https://community.inventables.com/t/another-crappy-cut/52766/36 "2018-03-21T02:10:20Z")
I’m getting different simulation results each time I run it. Just ran these just now. ![screenshotAtUploadCC_1521558620628](https://canada1.discourse-cdn.com/flex009/uploads/inventables/original/3X/d/f/df8e6c518ba8317ca8da18b8249bc5ff8ec0b25e.png) ![screenshotAtUploadCC_1521558493430](https://canada1.discourse-cdn.com/flex009/uploads/inventables/original/3X/6/d/6d073b8855d45162ece0380869da99f8efe4f487.png) ---
**Author:** ![JeffTalbot](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/jefftalbot/32/67229_2.png) [@JeffTalbot](https://community.inventables.com/u/JeffTalbot)\ **Post date:** [March 21, 2018, 2:18am UTC](https://community.inventables.com/t/another-crappy-cut/52766/37 "2018-03-21T02:18:52Z")
That is very strange. I haven’t heard of anything like that before. Our engineering team will take a look at this tomorrow. ---
**Author:** ![NeilFerreri1](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.inventables.com/neilferreri1/32/84403_2.png) [@NeilFerreri1](https://community.inventables.com/u/NeilFerreri1)\ **Post date:** [March 21, 2018, 2:19am UTC](https://community.inventables.com/t/another-crappy-cut/52766/38 "2018-03-21T02:19:25Z")
FWIW, I see the same thing as @JeffTalbot Edit: Ran it again and go the extra plunge. ![image](https://cdck-file-uploads-canada1.s3.dualstack.ca-central-1.amazonaws.com/flex009/uploads/inventables/original/3X/1/9/19737a8cbc77089ea1fa17b941f67f56426d1b17.png) ---
**Author:** ![PaulRinguette](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@PaulRinguette](https://community.inventables.com/u/PaulRinguette)\ **Post date:** [March 21, 2018, 2:22am UTC](https://community.inventables.com/t/another-crappy-cut/52766/39 "2018-03-21T02:22:59Z")
So I closed down the browser and opened up Easel Pro again. I just ran the Simulate and this is what I see now. ![screenshotAtUploadCC_1521559321273](https://canada1.discourse-cdn.com/flex009/uploads/inventables/original/3X/2/6/265a22baa2fd99e7b482c8e19c0778d4c03696d2.png) ![screenshotAtUploadCC_1521559371903](https://canada1.discourse-cdn.com/flex009/uploads/inventables/original/3X/b/1/b1725d84a0ddd32a42cc7261a0ec5b200ad08690.png) ---
**Author:** ![PaulRinguette](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@PaulRinguette](https://community.inventables.com/u/PaulRinguette)\ **Post date:** [March 21, 2018, 2:24am UTC](https://community.inventables.com/t/another-crappy-cut/52766/40 "2018-03-21T02:24:27Z")
And just ran it again for the 2nd project in the project. ![screenshotAtUploadCC_1521559482375](https://canada1.discourse-cdn.com/flex009/uploads/inventables/original/3X/b/f/bf666ed66e7a774e10ff36d9148ace85e0d0ac98.png) [Previous page](https://community.inventables.com/t/another-crappy-cut/52766.md?page=1) [Next page](https://community.inventables.com/t/another-crappy-cut/52766.md?page=3)